Refund policy

Return & Refund Policy

We take pride in creating each order with care and attention to detail. Because all of our products are custom-made, all sales are final, and we do not accept returns or offer refunds—except in the rare event that we are unable to obtain materials from our providers in a timely manner. In such cases, you will be promptly notified and offered a full refund or the option to adjust your order.

For your convenience, payment will not be processed until we begin work on your order. This ensures that your order details are confirmed and ready before production starts.

Thank you for your understanding and support of our handcrafted work.