Shipping policy

✉️ Shipping Policy

Thank you for shopping with us! Each embroidered piece is made to order with care, so please allow time for your custom creation to be prepared before it’s on its way.

🧵 Processing Time

Many embroidery items are personalized and made to your specifications, which can increase turn around times as we work to source obtain item blanks. Please allow up to 3-4 weeks for turn around time. 

🚚 Shipping & Delivery

We currently ship within the U.S. primarily using USPS. Once an orders shipping details have been purchased, you will receive a confirmation email with tracking information.

Expedited shipping options may be available at checkout, but please note that faster shipping does not reduce production time. Additionally, The Southern Stitch reserves the right to change shipping carriers in the event lower rates are available, as long as delivery time is not significantly longer.

💵 Shipping Costs

Shipping rates are automatically calculated at checkout based on your order weight and location. 

🌎 International Shipping

At this time, we only offer domestic shipping within the United States. If you are outside the U.S. and wish to place an order, please contact us directly and we’ll do our best to accommodate you.

⚠️ Delays, Lost, or Incorrect Addresses

Once an order leaves our studio, shipping times and delivery are the responsibility of the carrier.
Please double-check your shipping information before submitting your order. We are not responsible for lost packages or delays caused by incorrect addresses or carrier issues.
If your order appears delayed or missing, please contact the carrier first, then reach out to us and we’ll do our best to assist.